Concierge

Wynn Resorts • Las Vegas, NV

68d • Onsite

About The Position

The Concierge is responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn Las Vegas guests. Concierge are committed to providing personalized services of the highest level including but not limited to restaurant reservations, show tickets, transportation, shopping, spa & salon services, golf, amenity and courier requests. The Concierge is held to a strict code of ethics and will always base their recommendations with the guest’s best interest in mind.
Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
Ensures all guest interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
Resolves guest issues within limits of authority and empowerment.
Ensures the Wynn standards of cleanliness and appearance for all areas.
Maintains a safe and pristine work environment at all times.
Works with safety as a priority, and follows department and company safety standards.
Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
Able to exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
Attends required training classes and incorporates knowledge gained into daily work practices.
Looks for opportunities to assist peers, guests, other departments or leaders at all times.
Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.

Requirements

• Two years prior experience as a concierge at a luxury resort property or residential property preferred.
• Strong problem-solving & decision-making skills.
• Outstanding organizational, interpersonal, and administrative skills.
• Excellent attention to detail.
• Availability to work all shifts and flex schedule based on business demands.
• Strong customer service skills.
• Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Ability to work efficiently within a team environment.
• Ability to work effectively in stressful, high-pressure situations.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Positive, “whatever it takes” attitude.
• Demonstrates creativity, ingenuity, and a resourceful approach to exceeding guest expectations.
• Well-groomed and professional appearance.
• Excellent communication and presentation skills, both verbal and written.
• Ability to communicate in English with guests, management, and other employees to their understanding.
• Proficient in MS Office.
• Able to type at least 30 WPM.
• In-depth knowledge of all services and attractions at Wynn│Encore and the ever-changing Las Vegas area.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.

Nice To Haves

• Prior knowledge of ALICE, 7Rooms, HotSOS, Archtics, Opera and Open Tee (golf reservation system).
• Additional foreign language proficiency.
• Preferred membership in the Les Clefs d’Or, Southern Nevada Hotel Concierge Association.
• Notary Public in the State of Nevada.

Responsibilities

• Providing Forbes 5 Star service and proactively anticipating guest needs.
• Making restaurant reservations, booking show tickets, arranging transportation, shopping assistance, spa & salon services, golf bookings, and handling amenity and courier requests.
• Maintaining Wynn standards of service to guests and coworkers.
• Ensuring all guest interactions align with Forbes 5-Star standards.
• Promoting hotel facilities and services.
• Resolving guest issues within the limits of authority and empowerment.
• Ensuring Wynn standards of cleanliness and appearance for all areas.
• Maintaining a safe and pristine work environment.
• Working with safety as a priority and following department and company safety standards.
• Adhering to Wynn policies and procedures.
• Embracing company culture and taking pride in the resort and amenities.
• Understanding resort, hotel features, services, outlets, hours of operation, activities, and events.
• Exhibiting exceptional, detailed knowledge about local shopping, entertainment, dining, business venues, and special local events.
• Attending required training classes and incorporating knowledge gained into daily work practices.
• Looking for opportunities to assist peers, guests, other departments, or leaders.
• Being solution-oriented, avoiding conflict and gossip, staying on task, and promoting teamwork.
• Maintaining awareness of guest experience at all times, smiling, making eye contact, and communicating professionally.
• Maintaining the highest level of confidentiality regarding guests and staff.
• Effectively dealing with internal and external guests, requiring patience, tact, and diplomacy.
• Addressing guest issues.
• Cultivating relationships and networking with local establishments to facilitate guest requests.

Benefits

• Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED