Concierge

Village Green • Cleveland, OH

11d

About The Position

Village Green is hiring a Concierge to serve as a first point of contact for residents and guests at its apartment communities. The role focuses on courteous customer service, sharing information about the community and local amenities, assisting with leasing-related inquiries, and maintaining an orderly and welcoming lobby. Pay is $17.49–$20 per hour, plus a quarterly bonus.

The Concierge works with residents, guests, coworkers, management, vendors, and other outside contacts. The position requires flexible availability any day of the week. Employment offers are contingent upon required background checks; pre-employment drug testing is required, and Village Green participates in E-Verify.

Requirements

• Ability to apply good common sense when assisting residents and their guests.
• Availability to work a flexible schedule any day of the week.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Ability to communicate effectively.
• Must be team oriented.

Nice To Haves

• Previous experience in luxury multifamily housing, especially in an urban setting, is preferred.
• Leasing experience is a plus.

Responsibilities

• Greet residents and guests courteously and in a friendly manner as they enter the building.
• Become familiar with community attractions and local amenities and provide recommendations when requested.
• Provide brochures, floor plans, and other collateral to clients.
• Complete guest cards, provide mini tours, and act on behalf of leasing staff during off hours.
• Retrieve packages for residents.
• Provide refreshments to residents and guests.
• Maintain the Concierge Binder.
• Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials described in the binder layout.
• Use the internet to provide micro and macro information to residents and guests.
• Maintain a clean and orderly front desk, lobby area, and applicable storage closets.
• Prepare incident reports and related documentation.
• Adhere to established fair housing policies.
• Communicate courteously and professionally with coworkers, management, residents, vendors, and outside contacts.
• Maintain the confidentiality of coworkers, management, owners, past and current residents, vendors, and outside contacts.

Benefits

• Quarterly bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed