Concierge

Senior Lifestyle•St. Charles, IL

17d

About The Position

The Concierge provides assistance to residents, guests, visitors, prospective residents, families, and vendors in the community. The role includes greeting visitors, answering telephone calls, handling deliveries, maintaining key and gate-pass logs, preparing reports, and supporting other departments with administrative tasks. The Concierge may also monitor surveillance cameras, alarms, and life-safety systems and investigate unusual activity to help ensure the safety of residents and property. The position is part-time, every other weekend from 8 a.m. to 8 p.m., and pays $17.50 per hour.

Requirements

Three months of related experience is preferred.
Ability to communicate clearly and effectively in English.
Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
Ability to work as part of a team and handle multiple tasks efficiently.
Ability to make independent decisions when circumstances warrant.
Maintain a positive and friendly demeanor toward residents and co-workers.
Compassionate, professional, kind, engaging, empathetic, and helpful approach.

Nice To Haves

Three months of related experience.

Responsibilities

Greet residents and provide general assistance to visitors, prospective residents, and families.
Answer telephone calls.
As requested, monitor surveillance cameras, door alarms, life-safety systems, and building alarms, and investigate unusual activity to help ensure resident and property safety.
Process reports, including work orders, incidents, and concerns.
Receive packages, plants, prescription drugs, and other items, and deliver or hold them as requested.
Maintain the sign-in/sign-out log for community keys and gate passes.
Assist other departments with administrative functions.
Ensure resident, family, and employee concerns receive timely responses and follow-up to support customer satisfaction.
Maintain a positive and professional demeanor toward residents, visitors, and co-workers.