Concierge

Senior Lifestyle•St. Charles, IL

16d

About The Position

The Concierge provides assistance to residents, guests, and vendors in the community. The role includes greeting residents and visitors, answering calls, processing reports, receiving and handling deliveries, maintaining key and gate-pass logs, and supporting other departments with administrative tasks. The Concierge helps ensure concerns receive timely responses and follow-up, while maintaining a positive and professional demeanor toward residents, visitors, and co-workers. The role may also involve monitoring safety and security systems and investigating unusual activity. This is a part-time position, every other weekend from 8 a.m. to 8 p.m., paying $17.50 per hour. Senior Lifestyle requires employees to provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs; government requirements or exclusions may apply.

Requirements

Three months of related experience is preferred.
Ability to communicate clearly and effectively in English.
Highly proficient computer skills.
Proficiency with Outlook, Excel, and Word.
Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
Ability to work as part of a team and handle multiple tasks efficiently.
Ability to make independent decisions when circumstances warrant.
Ability to maintain a positive and friendly demeanor toward residents and co-workers.

Nice To Haves

Three months of related experience.

Responsibilities

Greet residents and provide general assistance to visitors, prospective residents, and families.
Answer telephone calls.
As needed, monitor surveillance cameras, door alarms, life safety systems, and building alarms, and investigate unusual activity to help ensure the safety of residents and property.
Process reports, including work orders, incidents, and concerns.
Receive packages, plants, prescription drugs, and other items, and deliver or hold them as requested.
Maintain the sign-in/sign-out log for community keys and gate passes.
Assist other departments with administrative functions.
Ensure resident, family, and employee concerns receive timely response and follow-up to support customer satisfaction.
Maintain a positive and professional demeanor toward residents, visitors, and co-workers.