Part-Time Concierge

Sterling•Naples, FL

About The Position

The Concierge serves as the community’s first point of contact for a variety of resident support and administrative needs, enhancing the overall Resident experience through friendly, courteous, helpful, timely, and professional service. The role involves performing clerical tasks, coordinating activities, managing requests, distributing correspondence, directing phone calls, and interacting with visitors, guests, residents, and fellow team members. The Concierge works under the direction of the Business Office Manager and follows the Community’s standards, processes, procedures, practices, and philosophy. This is a part-time role scheduled Monday through Wednesday, from 3 p.m. to 11 p.m.

Requirements

High school diploma or GED.
Ability to read, write, and understand English to communicate with residents, family members, peers, employees, and vendors.
Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull, and work continuously without sitting for extended periods.
Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Nice To Haves

Customer service experience in the senior housing field.

Responsibilities

Serve as the first point of contact for resident support and administrative needs.
Provide friendly, courteous, helpful, timely, and professional service to support Resident satisfaction.
Perform clerical tasks and coordinate activities.
Manage requests and distribute correspondence.
Direct phone calls.
Interact with visitors, guests, residents, and fellow team members.
Follow the Community’s standards, processes, procedures, practices, and philosophy under the direction of the Business Office Manager.