Concierge (Seasonal)

Four Seasons Hotels and Resorts•New York, NY

7d•Onsite

About The Position

The Concierge responds to a variety of guest requests in a timely and efficient manner, accurately assessing guest needs and adding personal recommendations and touches to maximize customer satisfaction while complying with Four Seasons policies. The role also provides coaching and training on processes and standards. This is a seasonal, full-time, on-site role requiring flexibility to work days, evenings, weekends, and holidays. US work authorization is required.

Requirements

At least 2 years of Concierge experience.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of the local area, attractions, restaurants, and special exhibits.
Strong time-management skills, including the ability to multitask, set priorities, and adjust to changing conditions.
Ability and willingness to work in a fast-paced environment.
Ability to operate the computer equipment necessary to perform the job.
Excellent communication skills and the ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
US work authorization is required.
Flexibility to work days, evenings, weekends, and holidays.

Nice To Haves

Concierge experience in a luxury hotel or resort.
Knowledge of Opera and HotSOS.

Responsibilities

Handle a wide variety of guest requests with the highest level of hospitality and professionalism, accommodate special requests when possible, resolve customer complaints, and answer questions about hotel services, operating hours, key personnel, in-house events, directions, and related matters.
Maintain knowledge of city activities, including theatre, sports, concerts, shows, special exhibits, and sightseeing, and build close vendor contacts to provide information, tickets, and reservations.
Maintain current desk collateral and information about restaurants, museums, attractions, maps, and other local points of interest.
Use software programs to accurately enter guests’ special arrangements and ensure proper billing.
Coordinate with Front Desk, Reservations, Door Staff, Bell Staff, and Valet Parking to support smooth guest arrivals and departures.
Assist with lobby coverage and door responsibilities when needed due to staff absence or heavy volume.
Provide coaching and training on processes and standards.