Concierge

Aegis Living•Granada Hills, CA

8d•Onsite

About The Position

Aegis Living Granada Hills is hiring a Concierge to provide exceptional customer service to residents, guests, families, and employees. The role includes greeting and directing visitors, answering phone calls professionally, coordinating appointments and outings, and supporting the Marketing Department and Office Manager. The schedule is Thursday and Friday from 4 p.m. to 8 p.m. and Saturday and Sunday from 8 a.m. to 4 p.m. The position is based at 10801 Lindley Ave, Granada Hills, CA 91344.

Requirements

Compassionate and positive attitude.
Ability to remain calm and think quickly under stressful situations.
Sensitivity to resident needs and ability to build positive relationships.
Desire to exceed expectations with every interaction.
Must be willing to take a 2-step TB test.

Nice To Haves

Previous experience working as a Receptionist or Concierge and/or in a supervisory role.

Responsibilities

Greet and direct visitors, families, residents, and employees to the appropriate person or location while providing exceptional customer service.
Answer phone calls professionally and handle the front desk and assigned duties.
Coordinate medical appointments and family outings with Care and Nursing Staff.
Support the smooth operation of the Marketing Department and Office Manager.
Maintain in-depth familiarity with the community layout and employees’ responsibilities.