Concierge

Brown Deer Place•Coralville, IA

24d•$16 - $18

About The Position

The Concierge is the first point of contact for residents, family members, visitors, vendors, and team members. The role provides exceptional customer service by managing incoming calls, greeting visitors, monitoring building access, and assisting with administrative and clerical duties. The Concierge helps create a warm, welcoming, and secure environment for residents and guests during weekday hours. Some driving is included to bring residents to appointments. The position is in the Administration department, is non-exempt, and reports to the Executive Director or designee. The schedule is Monday through Friday, with possibly some holidays as assigned.

Requirements

High school diploma or equivalent preferred.
Previous customer service, receptionist, hospitality, or administrative experience preferred.
Strong verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Proficiency with basic computer applications, including email and Microsoft Office.
Friendly, professional, and dependable demeanor.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to sit, stand, walk, and move throughout the community during the shift.
Ability to use office equipment, including computers, phones, printers, and copiers.
Ability to occasionally lift up to 20 pounds.

Nice To Haves

High school diploma or equivalent.
Previous customer service, receptionist, hospitality, or administrative experience.

Responsibilities

Greet residents, families, visitors, and vendors in a professional and friendly manner.
Answer and direct incoming telephone calls promptly and courteously.
Provide information and assistance to residents, families, and visitors, maintaining a welcoming presence at the front desk.
Monitor front entrance activity and building access throughout the shift.
Ensure visitors sign in according to community procedures, confirm authorization when necessary, and notify staff of arrivals.
Observe and report unusual activity, safety concerns, or emergencies to appropriate team members.
Keep the front lobby clean and free of debris.
Receive and distribute mail, packages, and deliveries.
Maintain visitor logs and other required records.
Support administrative staff with clerical tasks, including filing as assigned.
Assist with community communications and resident inquiries.
Foster positive relationships with residents and families, respond to resident requests, and direct concerns to the appropriate department.
Promote hospitality, respect, and service excellence.
Drive residents to appointments as needed.
Demonstrate compassion, respect, and professionalism; support Better Living’s mission and values; promote resident dignity, independence, and quality of life; and help maintain a safe, welcoming, and inclusive environment.