Concierge

Senior Lifestyle•Chicago, IL

16d

About The Position

The Concierge provides assistance to residents, guests, and vendors in the community. The role greets residents and assists visitors, prospective residents, and families; answers telephone calls; and may monitor security and life-safety systems and investigate unusual activity. The Concierge processes reports, handles incoming deliveries, maintains records for community keys and gate passes, and supports other departments with administrative functions. The role also follows up on resident, family, and employee concerns to promote customer satisfaction and maintains a positive, professional demeanor toward residents, visitors, and coworkers. The listed pay is $17.05 per hour. The schedule is per diem for 7 a.m.–3 p.m.

Requirements

Clear and effective communication in English.
Highly proficient computer skills.
Proficiency with Outlook, Excel, and Word.
Compassionate, professional, kind, engaging, empathetic, and helpful manner.
Ability to work as part of a team and handle multiple tasks efficiently.
Ability to make independent decisions when circumstances warrant.
Ability to maintain a positive and friendly demeanor toward residents and coworkers.
Proof of COVID-19 vaccination, unless exempt due to medical, religious, or personal beliefs; government requirements or exclusions may apply.

Nice To Haves

Three months of related experience is preferred.

Responsibilities

Greet residents and provide general assistance to visitors, prospective residents, and families.
Answer telephone calls.
As requested, monitor surveillance cameras, door alarms, life-safety systems, and building alarms, and investigate unusual activity to help ensure the safety of residents and property.
Process reports, including work orders, incident reports, and concerns.
Receive packages, plants, prescription drugs, and other items, and deliver or hold them as requested.
Maintain the sign-in/sign-out log for community keys and gate passes.
Assist other departments with administrative functions.
Ensure resident, family, and employee concerns receive timely responses and follow-up.
Maintain a positive and professional demeanor toward residents, visitors, and coworkers.