Part-Time Concierge

Sterling • Naples, FL

5d

About The Position

The Concierge enhances the overall Resident experience as the community’s first point of contact for a variety of support and administrative needs. Service is provided in The Sterling Touch® manner: friendly, courteous, helpful, timely, and professional, with the goal of achieving a high level of Resident satisfaction. The Concierge performs clerical tasks, coordinates activities, manages requests, distributes correspondence, directs phone calls, and interacts with visitors, guests, residents, and team members. The position works under the direction of the Business Office Manager and follows the community’s standards, processes, procedures, practices, and philosophy.

This is a part-time position scheduled Saturdays and Sundays from 11 p.m. to 7 a.m.

Requirements

• High school diploma or GED.
• Ability to read, write, and understand English to communicate with residents, family members, peers, employees, and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, and pull, and to work continuously without sitting for extended periods.
• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Nice To Haves

• Customer service experience in the senior housing field.

Responsibilities

• Serve as the community’s first point of contact for support and administrative needs.
• Provide friendly, courteous, helpful, timely, and professional service to enhance Resident satisfaction.
• Perform clerical tasks and coordinate activities.
• Manage requests and distribute correspondence.
• Direct phone calls.
• Interact with visitors, guests, residents, and fellow team members.
• Follow the community’s standards, processes, procedures, practices, and philosophy under the direction of the Business Office Manager.

Benefits

• Part-time employees earn PTO at lesser rates than the full-time PTO schedule.
• Competitive compensation.
• Medical, dental, vision, and other insurance options.
• 401(k) plan with a 4% company match on a 5% contribution.
• Automatic life insurance and AD&D coverage for all team members.
• Employee assistance program (EAP).
• Free employee meals, subject to eligibility requirements.
• Access to Grand Spa & Fitness facilities at designated times.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED