Concierge

Kensington Senior Living•Bethesda, MD

About The Position

The Concierge greets visitors, manages day-to-day communications, and assists the community. The role serves as a point of contact for visitors, residents, team members, and callers, and supports administrative operations and emergency response as needed. The Concierge must communicate clearly and maintain a calm, positive, and efficient demeanor, including in stressful situations. This is a full-time position scheduled Tuesday through Saturday from 3:00 p.m. to 11:30 p.m. The listed pay range is $19.25–$23.25.

Requirements

Excellent verbal skills and communication abilities; able to communicate clearly and proficiently with people of all ages while maintaining an energetic and positive attitude.
Ability to work effectively in a team-based environment.
Strong time-management and organizational skills.
Excellent computer skills, including Word, Excel, Outlook, PowerPoint, and Property Management Systems.
Ability to efficiently operate all functions of the property telephone system.
Thorough understanding of the various alarm systems used in the community.
Clear, pleasant telephone voice.
Ability to read and write English and follow verbal and written instructions.
Ability to handle stressful situations while maintaining a calm, efficient demeanor.
Demonstrate freedom from pulmonary tuberculosis through a physician-performed health screening before employment.
Pass a criminal background check before employment.
Ability to stand and walk short and long distances for extended periods.
Ability to lift and/or carry objects weighing more than 25 pounds.
Ability to reach above, below, and at shoulder length.

Responsibilities

Greet community visitors promptly and graciously, determine the purpose of their visit, contact the appropriate party, and make visitors comfortable while they wait.
Answer and direct incoming phone calls, and promptly and accurately take and distribute messages.
Manage incoming and outbound mail and packages, including logging packages, notifying recipients, assisting with outbound shipping and tracking, and helping residents with copies and fax transmissions.
Accept transportation requests, communicate them, and follow up to ensure they are fulfilled.
Learn emergency procedures and alarm systems and act as the point of contact during emergencies until relieved.
Accept, document, and distribute work requests from residents and team members, and follow up to ensure timely responses.
Maintain organized contact information for residents, team members, local attractions, and emergency organizations, as well as the resident out-of-town list.
Maintain accurate key logs for housekeeping, maintenance, and vehicles as required.
Assist the Business Office Manager with assigned administrative tasks, which may include helping applicants complete job applications, coding invoices, filing, entering information into property management and payroll systems, and monitoring office equipment.
Attend required training courses and participate in other professional development activities.
Report any suspicion or evidence of elder abuse, mistreatment, or neglect as outlined in Personnel Policies.