Concierge

KW Property Management Careers•Bay Harbor Islands, FL

8d•Onsite

About The Position

The Concierge serves as an extension of the Management Office, anticipating residents’ needs and fulfilling requests promptly while helping create a luxury environment and deliver five-star service. With the Property Manager’s approval, the role creates and updates policies and procedures for smooth, efficient Front Desk operations and coaches Front Desk personnel. The Concierge acts as an ambassador for the association, maintaining a professional, discreet, warm, and service-oriented manner with residents, guests, and colleagues. The role provides information and assistance to residents and guests, coordinates requested services and events, supports move-ins and move-outs after management approval, and maintains records for packages and lost-and-found items. The Concierge also assists with communications and mailings, prepares activity reports, and reviews daily schedules and service information to respond accurately to questions. Work takes place in a luxury, high-end community, which may be a high-rise building or homeowners association, and can involve assisting guests outdoors in varying weather conditions. This is a full-time position that regularly requires early-morning, late-night, and weekend shifts. Travel is primarily local during the business day. The position reports to the Association Manager of the community. A high school diploma is required; an associate or bachelor’s degree is strongly preferred. At least two years of hospitality experience in a similar role is required.

Requirements

High school diploma.
At least two years of experience working in the hospitality industry in a similar role.
Knowledge of computer software programs commonly used in the industry.
Excellent verbal and written communication skills to convey information and ideas clearly.
Creativity and enjoyment in creating a luxury lifestyle that is fun and safe for residents.
Ability to regularly talk and hear; frequently stand, walk, handle or feel items, and reach with hands and arms; occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to frequently lift or move items up to 25 pounds and occasionally lift or move items over 25 pounds.
Close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree strongly preferred.

Responsibilities

Anticipate residents’ needs and fulfill requests in a timely manner while providing five-star customer service.
With Property Manager approval, create and update policies and procedures for efficient Front Desk operations and coach Front Desk personnel.
Greet guests in a friendly and courteous manner.
Assist the front office manager with training new team members.
Provide directions, restaurant suggestions, travel assistance, and information about the geographical area and sightseeing locations.
Arrange resident requests such as airline reservations, ground transportation, hotel accommodations, event tickets, golf outings, tours, flowers, baskets, and other services.
Coordinate special events or projects as assigned.
Represent the association as an ambassador and conduct concierge services with integrity and professionalism.
Respect residents’ privacy, information, perspectives, priorities, time, and resources.
Establish relationships with local merchants and service providers.
Communicate resident and guest concerns promptly to management.
Arrange move-ins and move-outs after management approval.
Receive lost-and-found items and maintain a log of them.
Log incoming and outgoing packages, contact residents, and maintain package records.
Assist with newsletters and other mailings, including stuffing and labeling, and post memos in the mailroom.
Prepare and submit weekly activity reports as required.
Review the calendar of events, daily updates, tee sheets, spa reservations, function sheets, and operating hours daily to answer questions and direct members.
Maintain a warm, friendly, gracious, attentive, courteous, and service-oriented manner with residents, guests, and fellow employees.
Travel locally during the business day as needed.