Concierge

Dial Silvercrest Corp • Omaha, NE

9d

About The Position

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

Requirements

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.
• Basic computer skills, including familiarity with phone systems.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and remain organized in a fast-paced environment.
• Ability to promote teamwork in providing services to residents.

Nice To Haves

• Willingness to learn and help others.
• Enjoyment in working with older adults.

Responsibilities

• Welcome guests, determine the nature of their visit, assist with sign-in, and announce them to the appropriate personnel or resident.
• Assist residents and families with transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Respond to emergency situations and serve as the point of contact during emergencies.
• Monitor lobby and common areas to support safety and a positive environment.
• Maintain reservations and schedules for guest suites, the clubhouse, and private dining.
• Receive mail and packages and ensure accurate, timely distribution.
• Update and maintain resident and family emergency lists and contact information.
• Receive requests for maintenance and housekeeping services.
• Perform administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, and stamping.
• Help promote community events and activities to residents and guests.
• Notify the supervisor when items need to be ordered or received and maintain the office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day they occur.
• Perform other duties as assigned.

Benefits

• Birthday and anniversary paid time off.
• Tuition assistance.
• Double pay on holidays.
• Paid time off accrual starting on day one.
• Referral bonus.
• Free meal during shift.
• Loyalty incentive.
• Employee recognition program.
• Discounts through Verizon and AT&T.
• Pay advance program.
• Medical and prescription drug insurance, including dental and vision.
• Basic term life and AD&D insurance.
• 401(k).

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed