Concierge

Ciel Huntington LLC•Janesville, WI

26d

About The Position

The Concierge is the first point of contact for the Community, greeting visitors, arranging property tours, answering a multi-line telephone, and providing clerical support to administrative staff. The role assists residents, family members, and guests with general requests and supports Community marketing through positive interactions during tours and telephone contact with the public. The Concierge also handles office operations such as mail processing, copying, and maintaining the reception area and lobby. The position may provide assistance serving meals in the dining room and performs other duties consistent with the role as assigned. The Concierge reports to the Business Office Manager.

Requirements

High school diploma or equivalent preferred.
Ability to read, write, and understand English and follow written or oral instructions.
Ability to make independent decisions when circumstances warrant and remain calm during emergencies.
Ability to deal professionally with personnel, residents, family members, visitors, and the general public.
Knowledge of administrative practices, processes, and guidelines.
Experience using computer software, including Microsoft software.
Patience, professionalism, a cheerful disposition, enthusiasm, and willingness to interact with residents, staff, and visitors at their current maturity level.
Ability to continuously walk and stand; sitting is infrequent.
Ability to work both indoors and outdoors.
Ability to constantly lift, carry, and push 0–25 pounds.
Ability to climb stairs frequently, with an elevator available as an alternative resource if available.
Ability to bend frequently at the waist, knees, hips, and spine; may frequently manipulate weights of 25 pounds or more.
Ability to squat frequently to reach below the knee; may require lifting 25 pounds or less.
Ability to twist or rotate occasionally at the trunk, hips, knees, and neck while manipulating weights of 25 pounds or more.
Ability to reach frequently, including occasional overhead reaching while manipulating up to 10 pounds and below-waist reaching while manipulating 25 pounds or more.
Ability to read clearly with or without corrective lenses.
Ability to hear telephones, audible alarms, bells, and signals related to resident safety, with or without hearing devices.
Strong command of English sufficient to read, write, and interpret administrative information.

Responsibilities

Greet visitors seeking information about the property and respond to the needs of visitors attending meetings with administrative personnel.
Direct visitors to the appropriate office or resident apartment.
Assist residents, family members, and guests with general requests.
Arrange property tours for spontaneous visitors and those with appointments.
Answer telephones, record information, and channel calls or information appropriately.
Maintain knowledge of the property's services, programs, and other pertinent information.
Operate the mail meter, handle stamps and copying, and perform other office-operation tasks.
Process incoming mail, sort property mail, and distribute it to mailboxes.
Keep the reception area neat and orderly; maintain current property literature and remove excessive or outdated literature from the lobby.
Ensure coffee and refreshments are fresh and readily available.
Perform clerical duties for property staff as directed by the supervisor.
Provide assistance serving resident meals in the dining room when requested.
Support Community marketing efforts through positive interactions during tours and telephone contact with the public, as directed by a supervisor.
Communicate observed or suspected resident changes of condition to a supervisor immediately.
Maintain a safe work environment for staff, residents, and guests by following established safety standards.
Encourage teamwork through cooperative interactions with coworkers and other departments.
Support a positive and professional image through actions and dress.
Perform other duties consistent with the position as assigned.