Concierge

Cardinal Group Career•Indianapolis, IN

23d

About The Position

A Cardinal Group Concierge is an adaptive, outgoing, and hardworking leader who maintains high-quality customer service and leads the front desk team. The role provides a hospitality-first experience for residents and guests while supporting front desk operations, building access, package handling, resident requests, and upkeep of shared spaces. This is a part-time, non-exempt position with an hourly rate and benefits eligibility. The employee works in an office environment and may perform other related duties as assigned by their Team Leader.

Requirements

High school diploma or equivalent.
Friendly, professional, and approachable demeanor.
Excellent verbal and written communication skills.
Strong organization and attention to detail.
Ability to use Microsoft Word and Outlook accurately and effectively.
Ability to lift up to 40 pounds.
Ability to work up to 40 hours per week, including evenings and weekends.
Ability to live out the company’s culture and core values every day.

Nice To Haves

Customer service or hospitality experience preferred.

Responsibilities

Serve as the first point of contact for residents, prospective residents, parents, and visitors.
Greet people warmly in person and by phone, answer questions, and direct inquiries to the appropriate team member.
Deliver a hospitality-first front desk experience so residents and guests feel welcomed, informed, and cared for.
Monitor building access and visitor check-in, following community safety and security procedures.
Receive, log, and distribute resident packages and deliveries accurately and on time.
Take maintenance requests and resident concerns, route them to the appropriate team member, and follow up as needed.
Keep the lobby, front desk, and amenity spaces clean, organized, and presentable.
Use Microsoft Word and Outlook to create documents, send emails, and manage calendars and appointments.
Contribute to the team by taking on additional tasks as needed.
Complete required company training.
Perform other related duties as assigned by the Team Leader.