Concierge

Lutheran Life Communities•Arlington Heights, IL

About The Position

The Concierge works at The Lutheran Home Community Campus, serving residents and visitors in a faith-based, mission-driven community. The role helps create a welcoming atmosphere and serves as a first point of contact by providing assistance and information with warmth and empathy. The Concierge manages inquiries, schedules appointments, and coordinates communication to support smooth operations and address concerns. The position provides customer service that promotes residents’ and visitors’ comfort and security. This is a part-time, day-shift role paying $17.50 per hour, with credit for experience.

Requirements

High school diploma or GED, or at least six months of clerical experience and/or training, or an equivalent combination of education and experience.
Ability to comprehend and perform oral and written instructions and procedures.
Intermediate personal computer skills and ability to use software programs, including Microsoft Office Suite (Word, Excel, and PowerPoint).
Exceptional customer service skills.
Must be able to produce a negative drug test.
May be subject to a background check.

Responsibilities

Create a welcoming atmosphere for residents and visitors.
Serve as the first point of contact, offering assistance and information with warmth and empathy.
Manage inquiries and schedule appointments.
Coordinate communication to ensure smooth operations and alleviate concerns.
Provide exceptional customer service that fosters comfort and security in the community.