Concierge

Davidson Hospitality Group • Miami Beach, FL

3d

About The Position

The Concierge provides exceptional, personalized guest service at the Cadillac Hotel & Beach Club, a 357-room oceanfront resort in Miami Beach. The role assists guests with requests such as restaurant reservations, transportation arrangements, and recommendations for local attractions, while serving as a knowledgeable resource to enhance their stay. The hotel is part of the Autograph Collection Hotels and offers a European Riviera-inspired experience with direct beach access, two resort-style pools, and elevated dining.

Requirements

• Previous experience in a customer service or hospitality role.
• Excellent communication, problem-solving, and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to multitask and prioritize guest requests.
• Proficiency in Microsoft Office and reservation systems.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Bilingual skills.

Responsibilities

• Assist guests with restaurant reservations and other dining requests.
• Arrange transportation for guests.
• Recommend local attractions and help guests navigate local options.
• Respond to and prioritize guest requests while providing personalized service.
• Serve as a knowledgeable resource to improve guests’ overall experience.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed