Concierge

Stoney Brook of Hewitt•Hewitt, TX

16d•Onsite

About The Position

4-K Housing, a mission-driven, not-for-profit senior living health care organization, is hiring a full-time Concierge at Stoney Brook of Hewitt. The Concierge creates a welcoming first impression and serves as a source of information for residents, families, prospective residents, guests, and employees. The role also helps maintain a secure environment throughout the building and community grounds. The position calls for a professional, friendly, focused, detail-oriented, and promptly responsive approach. The stated schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, with holiday shifts on rotation.

Requirements

High school diploma or GED.
Valid Texas Driver’s License and a good driving record.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Understanding of HIPAA requirements.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Willingness to undergo a routine background check.

Nice To Haves

Prior customer service experience.
Front desk and telephone experience.

Responsibilities

Remain alert throughout the shift and respond quickly to emergencies or requests for assistance.
Monitor incoming public traffic, answer questions, and track residents and guests entering and leaving.
Greet guests courteously and warmly, and maintain cleanliness and orderliness in common areas and other areas visible to the public.
Provide immediate, courteous assistance to residents, families, prospective residents, vendors, and visitors.
Lock and unlock doors at designated times according to community protocol.
Answer telephone calls, determine their nature, relay information or route calls appropriately, and operate the paging/telephone system as required.
Make hourly rounds inside and outside the community when needed to help ensure the safety of residents, staff, and visitors.
Escort residents, staff, or visitors to their vehicles and park residents’ vehicles upon request.
Assist with maintenance orders through an electronic maintenance order system.
Address equipment malfunctions, including fire and alarm equipment, and assist with repairs as appropriate.
Monitor emergency calls, doors, and fire alarms; respond promptly to alarms and perceived threats; and follow established procedures for contacting authorities and assisting residents and staff.
Set up or take down for activities as requested.
Maintain a professional appearance and good personal hygiene in accordance with company policies.

Benefits

Comprehensive health, dental, and vision coverage, with 4K Housing contributing over 50% of the cost.
Life insurance fully covered by 4K Housing.
Paid vacation: two weeks for the first four years for full-time employees, increasing to three weeks thereafter; vacation may be used, rolled over, or cashed in.
Discounts on home, auto, and pet insurance.
Perks @ Work discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition, and childcare costs.
Employee Assistance Program offering confidential counseling for family, work, legal, identity theft recovery, mental health, and everyday life.
$300 referral benefit for full-time employees.
Advancement and cross-training opportunities at all eight communities.
401(k) retirement savings plan with matching contributions.
Paid training program.