Concierge

Dorchester Collection • Beverly Hills, CA

3d • Onsite

About The Position

The Concierge at The Beverly Hills Hotel serves as a point of reference for guests seeking assistance or information beyond the hotel. The role arranges dining reservations, events, excursions, experiences, and transportation, while proactively learning about guests and developing customized solutions. The Concierge builds relationships with external partners and handles special requests for occasions both on and off the property, working with the Creative Supervisor and Curator as needed.

The role also involves identifying and reporting imperfections in the hotel and coordinating with other positions to address them. Communication with hotel departments and the extended hotel team is essential to maintain alignment and consistent service. The position requires energy, consistency, creativity, attention to detail, and flexibility in a luxury hospitality environment.

Requirements

• Talent and commitment to service excellence and creativity.
• Strong communication skills and a strong customer service ethic.
• Comfort communicating in English, the primary language used at the hotel.
• Attention to detail.
• Commitment to working together and collaborating with the team.
• Flexibility to accommodate the nonstop operation of the hotels and varying schedules, including weekends and holidays.

Responsibilities

• Act as a point of reference for guests needing assistance or information outside the hotel.
• Arrange dining reservations, events, excursions, experiences, and transportation requests.
• Proactively learn about guests and create customized solutions.
• Build external relationships with key partners to support excellent guest experiences.
• Fulfill special requests for occasions on and off the property, working with the Creative Supervisor and Curator as appropriate.
• Report hotel imperfections and work with other positions to correct them.
• Communicate with other departments and the extended hotel team to maintain alignment and consistent service.

Benefits

• Complimentary stays with breakfast included at Dorchester Collection hotels, subject to availability and seniority terms.
• 50% off at bars and restaurants within Dorchester Collection hotels.
• World-class development opportunities, including Service Excellence Training, Diversity, Equity, Inclusion & Belonging Trainings, and Monthly Lunch & Learns.
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, and an Annual End of Year Gala.
• Free meals on duty.
• Exclusive access to a discount platform featuring thousands of retailers.
• Medical, dental, and vision benefits.
• Competitive retirement scheme.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed