Concierge

Serenades West Orange • Winter Garden, FL

8d

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to support its operations. The role welcomes visitors, manages calls and mail, assists residents and staff, and handles various clerical tasks. The Concierge follows emergency and safety procedures, communicates with staff about changes in residents’ physical or mental health, and may perform light housekeeping. This PRN position requires flexible hours, including weekends and holidays as assigned, and may involve shifts other than the one initially hired for or extended workdays of up to 16 hours.

Requirements

• High school diploma.
• A high degree of interpersonal-relations skills and the ability to relate to a variety of people and personalities.
• Considerable initiative and judgment.
• Word-processing and clerical skills.
• Ability to work flexible hours and participate in holiday activities.
• Ability to bend and reach, and to sit for extended periods.

Responsibilities

• Create a positive first impression for everyone entering the Community.
• Answer and screen incoming telephone calls courteously and professionally, route calls, and take messages as appropriate.
• Greet visitors in a friendly, courteous, and professional manner; screen visitors and require them to sign in at the reception desk.
• Notify residents of visitors and instruct visitors according to residents’ instructions.
• Receive and process incoming mail and accept outgoing mail and packages.
• Type and copy materials, order and maintain office-supply inventory, and perform other assigned clerical duties.
• Maintain and update the Emergency Phone Number Log and keep it at the front desk.
• Maintain and update each resident’s emergency contact information and keep it at the front desk.
• Assist managers with clerical responsibilities and page staff as necessary.
• Take RSVPs for special functions as needed.
• Oversee sign-ups for scheduled transportation.
• Distribute maintenance-request forms and pass them to the Environmental Services Director.
• Perform other necessary duties, including light housekeeping.
• Follow emergency procedures and understand safety policies and procedures.
• Communicate effectively with all staff.
• Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health.

Benefits

• Medical, dental, and vision benefits for eligible team members.
• Company-paid life insurance.
• Voluntary disability coverage.
• Paid time off and holidays.
• 401(k) retirement savings plan.

What This Job Offers

• Education Level: High school or GED