Concierge
About The Position
The Concierge provides service to property residents and visitors, manages the building entrance, and monitors traffic into the buildings. The role is responsible for warmly greeting residents and guests and helping residents access services, information, and social activities. The Concierge maintains knowledge of city services and events, makes reservations, prepares service requests, coordinates with service contractors, and responds to resident and family questions or concerns. The role also keeps the lobby bulletin board current, plans social and recreational programs, and assists residents with packages.
Requirements
- High school diploma or GED.
- 1–2 years of concierge or hospitality experience.
Nice To Haves
- Associate degree in Concierge/Hospitality - Customer Service.
Responsibilities
- Maintain knowledge of and provide residents with information about available services and upcoming city events; maintain contact with information sources and make dinner, theater, and local recreation reservations.
- Prepare service requests and work with service contractors to ensure jobs are handled appropriately.
- Communicate with residents and families about questions or concerns, take steps to resolve issues, or refer them to appropriate employees.
- Greet residents and visitors and keep the lobby bulletin board up to date with information of interest to residents.
- Plan and implement social and recreational programs for residents, such as movies, game nights, and other social events.
- Assist residents with packages.
- Manage the building entrance and monitor traffic into the buildings.
Benefits
- Full benefits package.
- Vacation/PTO policy.
- 401(k) retirement plan with employer match.
- Bonus or commission programs.
- Education assistance.
- Associate housing discounts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
