Concierge

Marriott•Atlanta, GA

16d

About The Position

The Concierge responds to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers. The role responds to guests’ special requests and unique needs, following up to ensure satisfaction. It gathers and provides information about the property, nearby amenities, special events, and activities; answers, records, and processes guest calls, messages, requests, questions, and concerns; and contacts the appropriate person or department to resolve issues. The Concierge reviews shift logs and daily memo books and records pertinent information in logbooks. The role also monitors the club lounge for seating availability, service, safety, and guest well-being. The position requires reporting accidents, injuries, and unsafe work conditions to a manager and completing required safety training and certifications. The Concierge follows company policies and procedures; maintains a clean, professional uniform and appearance; protects confidential information and company assets; welcomes and acknowledges guests, anticipates and addresses their service needs, assists individuals with disabilities, and thanks guests. The role communicates professionally, prepares and reviews written documents accurately, uses appropriate telephone etiquette, builds positive working relationships, supports team goals, responds to employee concerns, and complies with quality assurance expectations and standards. Other reasonable duties may be assigned by supervisors. The position involves standing, sitting, or walking for extended periods or an entire shift, and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Preferred qualifications are a high school diploma or GED; no related work experience or supervisory experience is required, and no license or certification is specified.

Requirements

High school diploma or GED equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Arrange or identify providers for guest requests, including transportation, reservations, and dry cleaning.
Respond to guests with special requests or unique needs and follow up to confirm satisfaction.
Provide guests with information about the property, surrounding amenities, special events, and activities.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Contact the appropriate person or department to resolve guest requests or problems.
Review shift logs and daily memo books and document pertinent information in logbooks.
Monitor the club lounge for seating availability, service, safety, and guest well-being.
Report accidents, injuries, and unsafe work conditions to a manager and complete safety training and certifications.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.