Concierge

Associa • Boston, MA

10d • Onsite

About The Position

The Dartmouth Group is hiring a full-time, front desk Concierge to support its condominium community in East Boston, Massachusetts. The schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. The Concierge welcomes residents and visitors, manages access and deliveries, monitors common areas, and helps maintain a safe, orderly, and welcoming environment. The role also involves communicating with management, coordinating with contractors and vendors, and responding proactively to changing priorities. The hourly pay rate is $25–$27.

Requirements

• High school diploma or GED.
• At least 2 years of concierge or in-person customer service experience.
• Excellent written and spoken communication skills.
• Customer-service focus and a team-oriented approach.
• Self-motivated and proactive, with initiative and strong follow-up skills.
• Ability to manage multiple projects at the same time while maintaining a positive, professional disposition.
• Time-management and time-critical prioritization skills.

Responsibilities

• Meet and greet homeowners, visitors, guests, contractors, and vendors.
• Manage foot traffic in and out of the building.
• Walk through and inspect the lobby and common areas; maintain cleanliness and order.
• Monitor security cameras.
• Receive, sort, log, and distribute mail, packages, and deliveries.
• Manage sign-in and sign-out logs for packages, deliveries, keys, and FOBs.
• Activate and issue key FOBs.
• Manage phone calls and emails, and enter data.
• Assist with scheduling and coordinating contractors and vendors onsite.
• Proactively identify, address, or report safety concerns, maintenance issues, or irregularities in common areas.
• Promptly communicate observations, incidents, and items requiring attention to management or a supervisor.
• Take ownership of the appearance and condition of lobby and amenity spaces to ensure a welcoming environment for residents.
• Problem-solve proactively, multitask, and adapt quickly to changing priorities.
• Perform other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED