Concierge

Terlato Wine Group • Rutherford, CA

10d • $20 - $24

About The Position

Rutherford Hill Winery is seeking a warm, outgoing, and highly organized Concierge to create a welcoming guest experience from the first inquiry through arrival at the winery. The Concierge is often the first point of contact for guests and helps them choose experiences suited to their interests while ensuring reservation and guest-service details are handled accurately.

The role manages reservation calls and emails, booking requests, confirmations, guest questions, and follow-ups. It maintains guest information and reservation records and uses reservation and table-management systems to coordinate seating, monitor availability, manage waitlists, and minimize wait times. The Concierge shares knowledge of Rutherford Hill wines, tasting experiences, sister properties, and the Napa Valley area, makes personalized recommendations, and helps arrange visits at sister properties. The role works closely with management and hospitality colleagues to coordinate arrivals and guest flow, and may assist with greeting, pouring, and other tasting-room duties during peak periods. Cross-training opportunities may be available.

Requirements

• Previous experience in hospitality, reservations, customer service, or a guest-facing administrative role is preferred.
• Strong verbal and written communication skills and a professional, welcoming approach.
• Ability to multitask, prioritize, and maintain accuracy in a dynamic environment.
• Dependable, self-motivated, and comfortable working independently while contributing to a collaborative team.
• Availability to work weekends, some holidays, and occasional evenings.
• Ability to lift and carry up to 50 pounds when assisting with operational needs.
• Proficiency with Microsoft Outlook, Word, Excel, and online research tools.

Nice To Haves

• Experience with reservation management, customer databases, CRM platforms, or scheduling systems is highly desirable.
• Experience with Tock and Shopify applications is a plus.
• Wine knowledge and sales experience are highly desirable; interest in developing strong knowledge of the winery’s wines and experiences.
• Interest in learning about wine, hospitality, and the Napa Valley experience.

Responsibilities

• Greet guests warmly, provide thoughtful recommendations, and explain the winery’s tasting experiences, including premium and private options when appropriate.
• Manage incoming reservation calls and emails, respond promptly and professionally, handle booking requests, confirm visits, answer questions, and follow up with guests.
• Maintain accurate guest information, reservation records, and customer databases.
• Use reservation and table-management systems to coordinate seating, track table availability, manage waitlists, and minimize guest wait times.
• Share knowledge of Rutherford Hill wines, tasting experiences, sister properties, and the Napa Valley area.
• Make personalized recommendations, assist with reservations at sister properties, and identify relevant upgrades and additional offerings.
• Collaborate with management, wine educators, and hospitality colleagues to coordinate arrivals, manage guest flow, and support a seamless experience.
• Assist with greeting, pouring, and other tasting-room responsibilities during peak periods as needed.
• Anticipate guest needs, take ownership of follow-up tasks and management-assigned projects, and identify opportunities to improve the guest experience.
• Work weekends, some holidays, and occasional evenings.
• Lift and carry up to 50 pounds when assisting with operational needs.

Benefits

• Opportunity to grow wine and hospitality knowledge and develop guest-relations and operational skills.
• Opportunity to work alongside a team focused on delivering a memorable Napa Valley experience.
• Cross-training opportunities at Rutherford Hill and within its hospitality operations may be available.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed