Concierge

The Club at Ibis • West Palm Beach, FL

4d • Onsite

About The Position

The Concierge is essential to member and guest satisfaction at The Club at Ibis. The role supports successful social events and Food & Beverage outlets by accurately collecting and communicating reservations to management using various technologies. The Concierge welcomes members and guests warmly when they enter the clubhouse and bids them farewell when they leave.

The position handles calls and in-person inquiries, manages event registrations and dining reservations, places to-go food orders, issues guest and houseguest passes, and directs members, guests, and vendors to the appropriate clubhouse areas. It also records reservation details and special requests, follows Club reservation policies, and communicates registration information and member preferences to management.

This position has no supervisory responsibilities. The employee may also be assigned other job-related duties or special projects as requested.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups and individuals.
• Ability to calculate figures and amounts and apply basic algebra and geometry concepts.
• Ability to solve practical problems, work with concrete variables, and interpret written, oral, diagrammatic, or scheduled instructions.
• Significant computer skills in MS Office and ability to work with multiple computer programs.
• Thorough knowledge of Food & Beverage service operational procedures.
• Good organizational skills and exceptional communication skills.
• Tact and sound judgment.
• Fluency in spoken and written English.
• Demonstrated problem-solving, customer service, professionalism, and safety and security competencies.

Nice To Haves

• Experience with MembersFirst and Jonas.

Responsibilities

• Answer and direct incoming phone calls and interact professionally with members and guests visiting the clubhouse.
• Use provided technology to create, make, and adjust event registrations and dining reservations, place to-go food orders, and manage Concierge desk responsibilities.
• Direct members, guests, and vendors to the appropriate designated clubhouse areas.
• Issue guest and houseguest passes in accordance with Club procedures.
• Accurately collect and confirm social event and Food & Beverage outlet reservations, including date, time, dress code, party size, additional members, and combined seating needs.
• Follow Club reservation policies, including rules for standing reservations, reservation opening dates, seating capacity, and table-size approvals.
• Email the management team registration details and counts for social events and Food & Beverage dining outlets.
• Record member requests, such as dietary or allergy restrictions, table assignments, and time preferences, in reservation comments and communicate them to Food & Beverage management.
• Anticipate members’ needs and fulfill requests in a timely manner.
• Maintain a professional and courteous approach with members and guests.
• Complete special projects as directed by the Director of Events and Concierge Manager.
• Operate within Ibis guidelines, policies, standards, and constraints, and perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree