Concierge

CenterWell•North Miami Beach, FL

20d•$37,440 - $42,500•Onsite

About The Position

The Concierge 1 greets and supports patients, families, and visitors by providing information and resources about the organization, facility, and surrounding area, with the goal of improving the patient experience. The role performs routine administrative, clerical, operational, customer-support, and computational tasks. The Concierge welcomes patients, collects their information, and adds their names to a waiting list; keeps waiting areas and restrooms clean and organized; and speaks with patients as they leave to help ensure a positive experience. The role also provides assistance and directions, may give tours, and may serve as a resource to staff seeking assistance. This position is based at the Conviva Senior Primary Care office at 1648 NE 163rd Street, North Miami Beach, Florida. The Concierge reports to the Supervisor, Center Administration. Responsibilities include greeting and assisting patients, scheduling and supporting transportation-related needs, and providing excellent customer service while supporting daily center operations. The position is scheduled for 40 hours per week. The stated annual pay range is $37,440–$42,500, with eligibility for a bonus incentive plan. Humana describes benefits including medical, dental and vision coverage, a 401(k) retirement savings plan, paid time off and holidays, paid parental and caregiver leave, short- and long-term disability, and life insurance.

Requirements

Bilingual in English and Spanish.
Less than 2 years of technical experience.
Comfortable assisting patients and handling front-office responsibilities.
Comfortable standing for 70% of the time.
Passionate about contributing to an organization focused on improving consumer experiences.

Nice To Haves

Previous experience in a medical office, healthcare, patient-facing, customer service, receptionist, or concierge setting.

Responsibilities

Greet and assist patients, families, and visitors.
Provide information and resources about the organization, facility, and surrounding area.
Collect patient information and add patients’ names to a waiting list.
Keep the waiting area and restrooms clean and organized.
Speak with patients as they leave to help ensure a positive overall experience.
Provide assistance and directions, and may provide tours.
Schedule and support transportation-related needs.
Support daily center operations and provide customer service.
May serve as a resource to staff who need assistance.