Concierge
About The Position
The Concierge at JLL serves as the first point of contact for customers, guests, and employees, delivering a professional and welcoming experience while helping keep facility operations running smoothly. The role combines hospitality with administrative support, including greeting visitors, answering and directing calls, managing security badges, and coordinating mail and courier deliveries. The Concierge also provides information and basic assistance, escalates complex inquiries when needed, and supports the Facility Manager and Facility Coordinator with clerical tasks. The position requires strong organization, dependable customer service, and the ability to manage multiple priorities while maintaining a clean, organized, and safe front-of-house workspace. This is an on-site position in Redwood City, California, with a Monday–Friday morning shift.
Requirements
- At least 1 year of experience in facility or property administration within the commercial real estate industry.
- High school diploma or equivalent.
- Excellent customer service and relationship-building skills.
- Strong organizational, interpersonal, and communication skills.
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, mapping, and database software.
- Working knowledge of audio-visual equipment located in conference rooms.
- Ability to lift files, open filing cabinets, and bend or stand as necessary.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Some college coursework in business, hospitality, property management, or a related field.
- Fluency in Spanish and English, both verbal and written.
Responsibilities
- Greet customers, guests, and employees warmly and create a positive first impression.
- Answer incoming calls promptly according to company protocol and direct callers to the appropriate departments or individuals.
- Issue and manage security badges for visitors and employees.
- Coordinate incoming and outgoing mail and courier deliveries, confirm receipt, and resolve related issues.
- Provide information, directions, and basic assistance to clients, escalating complex inquiries as needed.
- Support the Facility Manager and Facility Coordinator with clerical and administrative tasks.
- Maintain a clean, organized, and safe front-of-house workspace.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
