Concierge

Troon • Scottsdale, AZ

11d • Onsite

About The Position

The Rocks in Scottsdale, Arizona, is hiring a full-time Concierge to provide professional, high-quality service to owners, guests, visitors, and associates in a luxury resort and hospitality environment. The Concierge serves as an information source for the property and surrounding area, coordinates guest arrangements and activities, and works with internal departments, vendors, suppliers, and destination club representatives to meet service needs. The role also supports Food & Beverage events and performs administrative and operational tasks, including handling guest charges and assisting with reservations. Consistent and reliable attendance is required.

Requirements

• At least one year of related experience or training.
• Ability to excel in a team-oriented work environment.
• Exceptional organizational and administrative skills, attention to detail, and ability to multitask.
• Verbal communication skills and proficiency with grammar and spelling.
• Ability to handle general inquiries sensibly.
• Proficiency in Microsoft Office.
• Strong customer-service orientation.
• Ability to remain calm and professional in a demanding environment, follow through on requests, exercise good judgment, and make sound decisions.

Nice To Haves

• Previous concierge experience.
• Previous event-planning experience.

Responsibilities

• Greet owners and guests courteously and professionally.
• Assist owners, visitors, and associates with inquiries and directions, and provide information about the area.
• Promote property facilities and local attractions, including providing contact information and directions.
• Answer incoming calls to the Concierge desk and main switchboard.
• Communicate with owners and guests to make pre-arrival arrangements and plan activity itineraries.
• Establish and maintain relationships with vendors and suppliers for The Rocks.
• Arrange dining reservations, tee times, spa appointments, transportation, activities, excursions, and other special requests.
• Work with destination club representatives to provide service according to their standard operating procedures.
• Serve as a liaison between owners and guests and housekeeping or maintenance for service requests.
• Create Food & Beverage Function Sheets/BEOs for pre-arrival hors d’oeuvres, BBQ packs, in-villa dinners, and other requested amenities.
• Assist the Food & Beverage Department with coordinating and marketing clubhouse special events.
• Accurately post charges to owner and guest house bills and process departure charges according to established procedures.
• Assist with reservations and conduct property or villa tours as needed.
• Perform additional duties and follow standard operating procedures established by owner and destination clubs.
• Maintain consistent and reliable attendance.

Benefits

• Medical, dental, and vision coverage, subject to plan terms and eligibility.
• 401(k) with employer match for associates age 19 and older, subject to plan terms and eligibility.
• Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed