Concierge

Hersha Hospitality Management LP•Philadelphia, PA

11d•Onsite

About The Position

The Concierge assists hotel guests with special services proactively and in response to guest requests, and coordinates and communicates hotel services and amenities. The role includes welcoming guests, sharing information about local attractions and events, arranging travel, making reservations, obtaining event tickets, handling luggage and mail, delivering items, running errands, and fulfilling unusual requests. The Concierge may also work as a Guest Service Agent during staffing shortages or peak check-in and check-out periods. The position focuses on guest satisfaction and safe work practices. The work schedule varies and may include holidays, weekends, and alternate shifts. The role involves standing and/or sitting for extended periods, walking, and lifting up to 15 pounds. The Rittenhouse Hotel is part of HHM Hotels’ Echelon Luxury & Lifestyle division.

Requirements

High school diploma or equivalent.
Previous customer service experience or equivalent training.
Knowledge of the local community, attractions, and events.

Responsibilities

Warmly greet and acknowledge guests, proactively offering assistance.
Provide information about local attractions and events.
Make travel arrangements.
Make dining and other reservations, and obtain tickets for events.
Receive, store, or deliver luggage or mail.
Pick up and deliver items or run errands.
Carry out unusual requests, such as searching for hard-to-find items or services.
Work as a Guest Service Agent during staffing shortages or peak check-in and check-out periods.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.