Game Night Staff: Concierge (Part-Time/Seasonal)
About The Position
Monumental Sports & Entertainment (MSE) is a global leader in sports and entertainment, with a portfolio including major sports teams, venues, and media properties. MSE is seeking a part-time, seasonal Concierge to serve as a dedicated hospitality and relationship-management resource for premium members and VIP guests. This role involves supporting the concierge team in fulfilling guest requests, coordinating services, and ensuring a welcoming and efficient concierge experience. The ideal candidate has a passion for hospitality and a commitment to exceeding guest expectations.
Requirements
- 1+ year of experience in a hospitality, customer service, or guest-facing role
- Friendly, outgoing, and professional demeanor.
- Strong verbal communication and active listening skills
- Ability to remain calm and positive in a fast-paced, guest-focused environment
- Basic organizational and digital literacy
- Availability to work flexible hours including evenings, weekends, and holidays
- Requires prolonged standing, walking and stair climbing to access full range of the arena.
- Ability to lift and/or move up to 20 pounds unassisted.
Nice To Haves
- Prior experience in a hotel, resort, or customer-focused environment is helpful.
- Familiarity with local dining, entertainment, and service options in the DC area.
- Experience using reservation or property management systems is a plus.
- Bilingual abilities is a plus.
Responsibilities
- Welcome and assist guests in a warm, professional, and diligent manner.
- Respond to guest inquiries and requests including dining reservations, transportation arrangements, local recommendations, ticket-related assistance, and special occasion planning.
- Coordinate hospitality services with internal departments and external partners.
- Build and maintain positive relationships with premium guests and members.
- Maintain accurate records of guest preferences, service requests, and follow-up actions to support experience.
- Anticipate guest needs and find opportunities to enhance the overall premium experience.
- Coordinate personalized arrival and event experiences for premium guests while partnering with Guest Experience as needed.
- Support the Premium Concierge Captain and Premium Hospitality leadership team with daily operational activities and guest engagement initiatives.
- Assist with premium membership and hospitality activations, special events, and VIP experience programming.
- Ensure concierge and hospitality areas are welcoming, organized, and presentation-ready at all times.
- Resolve guest concerns with professionalism, compassion, and sound judgment, advancing complex matters when appropriate.
- Maintain knowledge of arena programming, premium offerings, local attractions, dining options, hotels, and entertainment experiences.
- Support post-event follow-up efforts and service recovery initiatives to strengthen guest loyalty and satisfaction.
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
