Concierge
About The Position
The Concierge is the welcoming face for patients and visitors at Mercy Hospital, a 375-bed not-for-profit hospital. The role supports guests throughout their visit by greeting and assisting them, providing basic information, and helping them reach their destinations. The Concierge also answers front desk calls, takes messages, manages mail and deliveries, and partners with Patient Relations to support patient concerns. The position requires a high school diploma, strong communication and interpersonal skills, compassion and professionalism in sensitive situations, the ability to multitask under pressure, comfort working independently, and basic computer proficiency. Customer service or hospital experience is preferred. The starting pay is $26.94 per hour, excluding differentials or other applicable compensation. Benefits include tuition assistance, a defined pension plan, and a supportive culture that encourages professional and educational growth.
Requirements
- High school diploma.
- Strong communication and interpersonal skills.
- Compassion and professionalism in sensitive situations.
- Ability to multitask and thrive under pressure.
- Comfortable working independently.
- Basic computer proficiency.
Nice To Haves
- Customer service or hospital experience.
Responsibilities
- Greet and assist patients and visitors upon arrival.
- Escort guests to their destinations.
- Provide basic patient and facility information.
- Support patient concerns in partnership with Patient Relations.
- Answer front desk calls and take messages.
- Manage mail and deliveries as needed.
Benefits
- Competitive pay and differentials
- Benefits
- Tuition assistance
- Defined pension plan
- Supportive team and growth-friendly culture
- Professional and educational growth
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
