Concierge

Cottage Health • Santa Barbara, CA

11d • $23 - $33

About The Position

Santa Barbara Cottage Hospital seeks a Concierge for its Customer Care department. The Concierge promotes a culture of safety, service excellence, and authentic hospitality by providing concierge services to guests. The role serves as a greeter, screener, and navigator for people entering the hospital, and connects patients with admitting staff or the relevant service line. The Concierge contributes to the guest experience by helping create and/or working within service enhancement programs, including Benefactor/Special Guest, The Little Cottages, Sleep Room Program, and Loan Out Program.

Requirements

• At least 2 years of front-of-house or guest-service-related work experience.
• Intermediate computer skills, including 70% or above with Excel and Word, and typing speed of 35 wpm.

Nice To Haves

• Two years of general college coursework.
• Intermediate proficiency with MS Outlook.
• Knowledge of basic medical terminology and hospital services.
• Basic knowledge of insurance carriers and types of medical coverage.
• Bilingual skills.
• Service experience at a four-diamond property or higher within 24 months of hire.

Responsibilities

• Promote a culture of safety, service excellence, and authentic hospitality.
• Provide concierge services to guests.
• Greet, screen, and navigate people attempting to enter the hospital.
• Connect patients with admitting staff or the relevant service line.
• Help create and/or work within guest-experience programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, and Loan Out Program.

Benefits

• Eligible employees may receive additional compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
• Manager-and-above positions may participate in Cottage Health’s annual management incentive program.
• Comprehensive Total Rewards offerings are referenced, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed