Concierge

Atria Senior Living • CA-Foster City, CA

4d

About The Position

The Concierge serves as a point of contact for residents and their families, coordinating resident services, transportation, dining-related requests, and information about local stores, attractions, and services. The role maintains high customer-service standards and helps ensure that the lobby and first-floor common areas remain clean and welcoming. Depending on the community, the Concierge may supervise front desk reception staff and drivers, provide coverage for related positions, and drive a company vehicle. The listed wage range is $17.85 to $21.42 per hour, depending on prior work history and experience.

Requirements

• High school diploma or GED, or one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Successfully complete all Atria-specified training programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including adding and subtracting two-digit numbers and multiplying and dividing with 10s and 100s.
• Ability to apply common-sense understanding to detailed but straightforward written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
• Ability to work various schedules and shifts as needed.
• Ability to operate a telephone, emergency call system, monitoring board or beeper, and photocopier.

Responsibilities

• Serve as the point of contact for resident requests and non-emergency telephone calls, including helping residents make outgoing calls, answering questions, connecting residents with department managers, providing stamps, and making change.
• Coordinate services for residents and family members, such as dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, tickets, and transportation; follow up to confirm satisfaction.
• Maintain high customer-service standards, including meeting new residents and, when appropriate, family members within 48 hours of arrival to explain concierge services, tracking concerns and complaints, and promptly informing department managers.
• Answer questions about local stores, attractions, and services.
• Keep the lobby, first-floor common areas, and restrooms clean and welcoming; maintain appropriate background music, order fresh floral arrangements and change their water daily, conduct first-floor walkthroughs at the start of the shift and every two hours afterward, and communicate concerns to housekeeping and maintenance staff.
• Coordinate the community transportation schedule, including coordinating medical transportation with Engage Life outings, scheduling appointments, helping arrange alternative transportation when Atria transportation is unavailable, providing written appointment confirmations, and making reminder calls before appointments and outings.
• Liaise between the dining room and residents by accepting guest meal reservations and communicating them to the dining room manager, calling residents who have not arrived for scheduled meals, and maintaining RSVP lists for community, family, and holiday events.
• May supervise front desk reception staff and drivers, maintain working knowledge of Security/Door Attendant and Receptionist positions, and provide coverage as needed.
• May drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and vision coverage options
• Paid holidays and PTO
• 401(k) employer match
• Career development, including tuition reimbursement for U.S.-based communities, professional training programs, and mentoring opportunities
• Employee recognition programs
• Referral programs
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED