Concierge

Life Care Services•Hilton Head Island, SC

13d

About The Position

The Cypress of Hilton Head’s General Administration Department is seeking a hospitality-focused Concierge. The Concierge is the central point of contact for members and guests, greeting them warmly, helping them feel welcome and important, and presenting a positive image of The Cypress Service Team. The role also serves as the primary telephone receptionist, answering calls courteously and promptly. This multifaceted position requires administrative, public-relations, and communication skills. The position is PRN as needed, with a regular shift every Sunday from 9:00 a.m. to 3:00 p.m. The Concierge supports residents, guests, and staff through phone and in-person assistance, transportation coordination, work orders, guest-apartment reservations, and general information. The role requires professional, respectful interactions, attention to detail, and active participation in safety and service programs.

Requirements

Must be able to read, write, and speak English.
High school diploma or equivalent required.
Must interact professionally with members, visitors, and staff.
Pleasant phone manner.
Ability to manage multiple tasks concurrently and accurately.
Ability to work well under pressure.
Focus on providing quality service to members.
Good organizational skills.
Ability to relate well to people.
Good listening skills.
Proficient use of a computer, fax machine, and copy machine.

Nice To Haves

Coursework in hospitality management or a related field preferred.

Responsibilities

Answer and dispatch phone calls and take messages.
Coordinate transportation.
Initiate work orders for maintenance, housekeeping, transportation, and other special requests from residents, guests, or staff.
Maintain Resident Away Information and notify appropriate department heads, including preparing work orders for special requests.
Maintain reservations for guest apartment accommodations, including key pickup and drop-off, housekeeping requirements, and charge information for accounting.
Assist residents and guests with information, directions, and general inquiries, and refer specialized inquiries to the appropriate person.
Maintain knowledge of general operating procedures, marketing information and practices, and staff members’ names, titles, and responsibilities.
Address members and guests with courtesy and respect, using appropriate names and titles.
Report suspected violations of The Cypress Club Code of Conduct through the appropriate channels.
Send out daily mail.
Take precautions to avoid job-related injuries and comply with injury reporting guidelines.
Participate in safety programs and comply with The Cypress Club policies and procedures.
Follow The Cypress Hospitality Promises.
Look for ways to continuously improve safety for members, staff, and visitors.