Concierge

Auberge Collection•Dallas, TX

About The Position

The Concierge delivers exceptional, personalized guest service by assisting with requests and inquiries throughout a guest’s stay. The role is a key resource for information, coordination, and recommendations involving dining, transportation, entertainment, and local attractions. The Concierge contributes to guest satisfaction and the hotel’s reputation by handling every interaction with professionalism, efficiency, and attention to detail. The position is at The Knox, Auberge Collection, a hotel in Dallas featuring 140 guest rooms and suites, four dining and drinking venues, event spaces, and a Wellbeing by Auberge concept.

Requirements

High school diploma or equivalent required.
Strong knowledge of local attractions, dining, entertainment, and transportation options.
Excellent communication, interpersonal, and problem-solving skills.
Ability to multitask and remain composed in a fast-paced environment.
Strong attention to detail and organizational skills.

Nice To Haves

Hospitality or tourism education preferred.
Previous experience in a hotel guest services, concierge, or customer service role preferred.
Proficiency with hotel systems and reservation platforms is a plus.

Responsibilities

Welcome guests warmly and serve as a primary point of contact throughout their stay.
Anticipate guest needs, learn their preferences, and provide personalized recommendations and experiences.
Provide accurate information about hotel amenities, services, operating hours, daily activities, and local offerings.
Arrange restaurant reservations, transportation, local attractions, entertainment, tours, and other guest experiences; confirm details and special requests.
Respond to in-person, telephone, and electronic inquiries promptly and professionally while managing competing requests.
Document guest preferences, requests, reservations, and special arrangements to support consistent service and accountability.
Coordinate with Front Desk, Housekeeping, Bell Staff, Food & Beverage, and other teams to fulfill guest requests smoothly.
Follow up with guests, resolve concerns discreetly, and use service recovery to meet or exceed expectations.
Support notable guests and special arrivals with tailored amenities, itineraries, and personal touches.
When assigned, manage pre-arrival planning by contacting guests, capturing preferences, coordinating arrangements, preparing itineraries, and handing off details to operating teams.