Concierge
About The Position
Independence Village of East Lansing, a Sonida Senior Living community in East Lansing, Michigan, is hiring a Concierge for its independent living community. The role provides reception and customer service support to residents and visitors, including answering and directing telephone calls, greeting visitors, handling mail, coordinating express deliveries, and resolving questions and concerns. The employer offers flexible scheduling, technology intended to support resident care and make work more effective, educational and learning opportunities, paid referral programs, paid training, and a benefits package. Benefit eligibility depends on employment status and location.
Requirements
- Enjoy providing exceptional customer service and care to senior residents.
- Value being a dependable and responsible member of the broader team.
Responsibilities
- Answer telephone calls and direct callers to the appropriate individual.
- Provide information such as the community address, directions, fax numbers, website, and other related details.
- Greet visitors and direct them to the community.
- Receive, sort, and forward incoming mail.
- Coordinate pick-up and delivery of express mail services, including FedEx and UPS.
- Resolve customer questions and concerns.
Benefits
- Competitive wage/salary
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- 401(k) retirement savings plan with a discretionary company match determined annually based on company performance
- Employee Assistance Program
- Dependent Care and flexible spending accounts
- Paid time off available from day one
- Paid training
- Flexible scheduling
- Company support for educational and learning opportunities
- Paid referral programs for team member and resident referrals
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
