(UNION) Concierge, Multifamily

Cushman & Wakefield•Newark, NJ

5d•Onsite

About The Position

The Concierge provides customer service to owners, residents, prospective residents, guests, and vendors, serving as a welcoming representative of the property and helping promote a sense of community. The role provides resources and information, responds to inquiries and concerns, supports resident events and property marketing, and maintains effective communication with residents and the site team. The position operates in a professional office environment and includes travel between properties and buildings in varying weather conditions.

Requirements

High school diploma, GED, trade, technical, or vocational school education.
At least 1 year of experience.
Ability to speak, write, and communicate effectively in English.
Ability to work in a fast-paced environment and under minimal supervision.
Ability to understand and follow the union collective bargaining agreement.
Ability to meet the classification needs of a Class A, Class B, or Class C building.
Ability to stand and walk for extended or continuous periods, ascend and descend staircases, ladders, and/or step stools, and remain stationary (sitting or standing) for 85% of the time.
Ability to operate standard office machinery and travel up to 5% of the time, including between buildings in varying outdoor weather conditions.
Ability to exert up to 15 pounds occasionally, up to 20 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Existing knowledge of the neighborhood and community.
Customer service experience or experience in a concierge setting.

Responsibilities

Welcome resident guests and provide after-hours package pickup.
Address resident inquiries and concerns and provide helpful resources.
Maintain communication logs for active buildings and review the Activity Log at the start of each shift.
Develop knowledge of the community and surrounding area and build relationships with current and future apartment community members.
Market the property and contribute to social media posts, blogging, and internet presence.
Maintain positive, open communication between residents and community representatives.
Assist with on- and off-site resident events and initiatives, working with the site team to help ensure events are sociable and pleasurable.
Answer the concierge phone line.
Ensure the Community Amenities area has proper inventory.
Communicate proactively with Management about issues or concerns.
Maintain resident confidentiality and follow property guidelines, performance standards, and Cushman & Wakefield policies and procedures.
Maintain an appropriately presented work area and professional appearance, following the prescribed dress code.
Perform other duties as assigned.