(UNION) Concierge, Multifamily

Cushman & Wakefield•Newark, NJ

6d•$19 - $23

About The Position

The Union Concierge provides excellent customer service to owners, residents, prospective residents, guests, and vendors, serving as a visible representative of the property and helping promote a sense of community. The role provides resources and a welcoming environment, builds relationships within the apartment community, supports property marketing and resident communications, and assists with events and initiatives. The position operates in a professional office environment and also requires travel outside between properties and buildings in varying weather conditions.

Requirements

High school diploma, GED, trade, technical, or vocational school education.
At least 1 year of experience.
Ability to speak, write, and communicate effectively in English.
Ability to work in a fast-paced environment and with minimal supervision.
Ability to maintain a professional appearance and comply with the prescribed dress code.
Ability to understand and follow the applicable union collective bargaining agreement.
Meet the classification needs of a Class A, Class B, or Class C building.

Nice To Haves

Existing knowledge of the neighborhood and community.
Customer service experience or experience in a concierge setting.

Responsibilities

Welcome resident guests and assist with after-hours package pickup.
Address resident inquiries and concerns and answer the concierge phone line.
Update communication logs for active buildings and review the Activity Log before beginning each shift.
Provide resources and a welcoming environment for residents, customers, vendors, and neighbors.
Develop knowledge of the community and surrounding area.
Build relationships with current and prospective members of the apartment community.
Market the property and contribute to social media, blogging, and internet presence.
Maintain positive resident relationships and open, effective communication between residents and community representatives.
Assist with on- and off-site resident events and initiatives, and work with the site team to ensure events are sociable and pleasurable.
Ensure the Community Amenities area has proper inventory.
Communicate proactively with Management about issues or concerns.
Maintain appropriate confidentiality regarding residents.
Follow property guidelines, performance standards, Cushman & Wakefield policies and procedures, and the applicable collective bargaining agreement.
Maintain an appropriately presented work area and comply with the prescribed dress code.
Perform other duties as assigned.