Concierge-Part Time

Rise Association Management Group•Houston, TX

12d•$16 - $17

About The Position

RISE Association Management Group is hiring a part-time High-Rise Concierge for a luxury high-rise condominium. The role focuses on providing superb customer service to residents and guests in a fast-paced setting that requires strong time-management and problem-solving skills. The Concierge maintains an active front-desk presence, supports residents with building systems and services, and helps deliver a five-star residential experience. The schedule is Sunday and Monday from 12 a.m. to 8 a.m., and Tuesday from 4 p.m. to 12 a.m. The stated pay range is $16–$16.75 per hour.

Requirements

High school diploma or equivalency required.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple priorities effectively.
Friendly and courteous manner, enjoyment of working with a variety of people, and a professional demeanor.
Team-player attitude and strong work ethic.
Proficiency in Microsoft Office and information systems.
Ability to lift 30–50 pounds.
Ability to work in an upright standing or sitting position for long periods.

Nice To Haves

Bachelor’s degree in Hospitality Management or Business Administration.
At least one year of high-end/luxury hospitality or property management experience.

Responsibilities

Provide superior customer service and demonstrate a genuine desire to serve.
Greet and direct residents and guests arriving at or departing from the property.
Maintain an active presence at the front desk, monitor and announce visitors, and control property access.
Frequently review access-control cameras and report suspicious activity according to front-desk procedures.
Provide PowerPoint support for reports and presentations.
Use property technology systems and assist homeowners with questions.
Conduct daily building walk-throughs to ensure the community is maintained and clean.
Process incoming mail and outgoing packages; answer questions; make recommendations; and arrange services such as transportation, restaurant reservations, personal shopping, health and beauty services, cultural events, travel and meeting planning, dry-cleaning delivery, and housekeeping or other community-specific services.
Maintain in-depth knowledge of nearby attractions, nightlife, and special services to enhance residents’ experience.
Remain familiar with community amenities and activities, and provide directions to amenities and events within the property.
Follow front-desk procedures, including reviewing and completing Daily Activity Reports, completing incident reports for management, and responding to emergencies.
Perform administrative tasks related to the front desk.
Resolve resident and guest concerns professionally and promptly, and report to the Lead Concierge and Regional Director.
Maintain a professional demeanor and polished appearance.
Follow safety procedures and maintain a safe work environment.
Perform other job-related duties as directed.