Concierge

The St. James • Springfield, VA

131d • $15 - $16 • Onsite

About The Position

The St. James is hiring a Concierge for its Performance Club in Springfield, Virginia. The Concierge provides an elevated level of hospitality by welcoming members and guests, managing member feedback, taking and escalating messages, handling mail and deliveries, and helping deliver an excellent member and guest experience. The Concierge works directly for the Concierge Manager of The St. James Performance Club.

Requirements

• GED required.
• Able to work at least 18 hours per week, with a minimum of three days per week.
• Great hospitality, customer service, and communication skills.
• Reliable, professional, computer literate, energetic, and friendly.
• Strong understanding of sales and customer service techniques.
• Excellent written and oral communication skills.
• Ability to lift up to 50 pounds.
• Background check required.

Nice To Haves

• Interest in health, fitness, and/or sports.

Responsibilities

• Provide the highest level of customer service to members, prospective members, and guests.
• Professionally greet members, guests, and team members.
• Direct member and customer feedback or complaints to the appropriate St. James manager and follow up on issues arising from those comments.
• Collaborate with the Concierge Manager to order department supplies.
• Answer phones pleasantly and professionally, take messages, and provide feedback by phone as required.
• Update member accounts.
• Work opening and evening shifts, and weekends if needed.
• Maintain an orderly workstation, lobby, and entrance ways.
• Support the safety of members, guests, and team members.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED