Concierge

Weidner Apartment Homes•Seattle, WA

17d•$22 - $24•Onsite

About The Position

The Concierge welcomes residents, prospective residents, associates, and vendors, providing attentive and compassionate customer service and helping create positive impressions of the community. The role supports resident engagement, leasing activity, community operations, communications, and the presentation of the leasing office and shared spaces. The position is based at Tower 12 in Seattle, Washington, and is full-time, with an hourly salary range of $22.00–$24.00. The Concierge plans and promotes resident events, responds to inquiries, supports tours and leasing follow-up, handles resident packages and correspondence, assists with amenity scheduling and lease renewals, and helps maintain clean, presentable community spaces. The role requires reliability, organization, attention to detail, professionalism, and the ability to work independently or as part of a team. Employees may be assigned to other Weidner properties and may need to work outside their normal scheduled hours. Eligible on-site employees are offered benefits supporting health, financial well-being, time away from work, housing, workplace support, and career development. Benefits are subject to the eligibility terms described in the posting.

Requirements

Prior customer service experience is required.
Ability to complete tasks safely and efficiently.
Ability to work in a fast-paced environment and motivation to learn and contribute daily.
Ability to manage multiple tasks simultaneously.
Ability to give clear, professional directions in person, by phone, email, and text.
Willingness and ability to learn new software programs.
Ability to follow company policies and procedures, its Mission, Vision, and Values, and applicable Fair Housing and local, state/province, and federal laws.
Working knowledge of English; detail-oriented and well organized.
Must agree to a criminal background check and sign an agreement for voluntary drug testing.
Must have access to a personal vehicle and/or reliable transportation at all times.
Driver’s license, vehicle, and vehicle insurance must be valid and unexpired and match the country of employment.

Nice To Haves

Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Experience with Yardi and Paycom.

Responsibilities

Interact positively with residents and prospective residents, establish friendly rapport, welcome them to the community, and direct them to appropriate resources.
Maintain in-depth knowledge of the community, residents, and competitor properties.
Plan, organize, and execute virtual and in-person resident events and activities.
Promote resident participation in events and activities through multiple forms of communication.
Promptly respond to resident and prospective-resident calls and emails throughout the day.
Answer incoming calls, convert calls into walk-in traffic, and set viewing appointments.
Tour prospective residents when necessary, following the company’s service standards.
Walk the marketing tour path and open target viewing apartments, rent-ready apartments, model homes, and community amenities.
Maintain and follow up on communications, traffic queues, emails, and phone calls when necessary.
Ensure market-ready apartments, common areas, and amenities are clean and maintained to company quality standards.
Foster and develop community partnerships.
Accept resident packages and deliveries, including mail and floral deliveries, and deliver them promptly.
Assist with or manage amenity scheduling.
Help distribute resident correspondence and notices while protecting confidential and sensitive information.
Accompany vendors to vacant or occupied units as needed.
Assist with lease renewals in a timely manner and promote resident retention.
Keep the leasing office clean, orderly, and professionally presentable.
Complete work safely and efficiently, attend work regularly and promptly, and maintain the required dress code and professional appearance.
Work cooperatively with the team or independently, and work outside normal scheduled hours or at other Weidner properties as needed.

Benefits

Medical, dental, and vision insurance for eligible on-site employees.
Employer-paid basic life insurance.
Employee Assistance Program offering confidential personal, financial, and legal support, including up to three sessions at no cost.
401(k) retirement plan with company match of up to 4% of eligible income.
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses, depending on position and community performance.
Vacation accrual with no usage waiting period after accrual.
Sick time accrual, with eligibility to use accrued time after 60 days of employment.
Nine company-designated paid holidays annually.
Employee apartment discount at Weidner communities, subject to availability and community guidelines.
Company-provided maintenance uniforms.
Continuing education reimbursement after one year of employment, up to $2,500 per year for approved courses or certifications.
Opportunities for professional growth and advancement.