Concierge

Martine Center•White Plains, NY

9d•Onsite

About The Position

Martine Center is hiring a Concierge at its 200-bed rehabilitation and skilled nursing facility in White Plains, New York. The Concierge welcomes new residents and their families, helps make their move smooth, and introduces them to the facility. The role also supports residents during discharge and helps address needs across the facility. Martine Center describes its environment as warm and nurturing, with a focus on residents’ individuality, dignity, independence, and quality of life. The organization offers a friendly work environment, competitive salary, a comprehensive benefits package, professional growth and stability, and innovative training programs.

Requirements

Must be a licensed CNA.
Demonstrated passion and enthusiasm for working with elderly residents.
Minimum high school diploma or equivalent.
Excellent interpersonal and communication skills.
Ability to multitask, stay on task, and concentrate despite constant interruptions.
Must be a self-motivator.

Nice To Haves

Experience in long-term care community relations policies is a plus.

Responsibilities

Welcome new residents and their families to support a smooth, hassle-free move.
Ensure rooms are clean and ready before new residents arrive.
Introduce new residents and their families to the facility and show them around.
Coordinate with unit managers so new residents receive a prompt evaluation upon arrival.
Follow up with new residents within three days of arrival.
Make at least three rounds per day on every floor to discuss residents’ needs and concerns.
Maintain a daily log of questions, concerns, issues raised, and follow-up steps taken.
Submit daily logs to the Facility Administrator.
Assist residents with the discharge process and follow up the next day.
Help where needed, work as a team player, and assist in problem areas.