Concierge
About The Position
As a Concierge at New Perspective Senior Living, you will provide exceptional first impressions, serve as the hospitality ambassador for the community, and support the business office. The role is suited to compassionate individuals who want to make a difference in seniors’ lives. New Perspective describes its culture as based on servant leadership, with a focus on supporting one another, leading with compassion, and putting residents first. Its care model emphasizes physical fitness, brain fitness, dining experience, and social and spiritual enrichment. The position involves welcoming and directing visitors, responding to incoming calls, completing clerical work, and providing courteous, effective service to residents, families, guests, visitors, vendors, and team members. The Concierge also helps maintain an attractive home environment that encourages engagement, socialization, and purposeful living.
Requirements
- Ability to read, write, speak, and understand English.
- Empathy for challenges experienced by residents, families, and team members, along with problem-solving skills to support them.
- Demonstrated computer skills and ability to interact with a variety of electronic devices.
- Ability to communicate effectively verbally and in writing in English.
- Ability to handle multiple tasks simultaneously.
Nice To Haves
- High school diploma or equivalency preferred.
- Previous experience working with seniors preferred.
- Desire to serve and care for seniors.
Responsibilities
- Answer incoming calls, provide routine information, record messages, and screen and route calls to appropriate destinations.
- Perform general clerical functions, including typing, preparing memos, filing, processing facility mail, and operating general office equipment.
- Screen and direct visitors.
- Communicate and interact with guests, residents, families, and team members in a kind, respectful, and effective way.
- Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
- Help ensure an attractive home environment that fosters engagement, socialization, and purposeful living.
Benefits
- Referral bonuses for referring new team members.
- Flexible scheduling in partnership with a manager.
- Tuition and education assistance, including up to $5,000 per calendar year.
- Leadership support, training, and guidance.
- Collaborative and inclusive work culture.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Company-paid basic life insurance.
- Voluntary short-term disability.
- Company-paid long-term disability.
- Health reimbursement account or health savings account.
- Flexible spending accounts.
- Leadership development and career advancement.
- Real-time access to earned wages.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
