Concierge

Associa•Columbus, OH

10d•Onsite

About The Position

The Concierge provides a welcoming, professional point of contact for residents, guests, visitors, and vendors in a high-rise residential community. The role delivers customer service, answers questions and requests, supports front desk and administrative operations, and helps maintain a welcoming community environment. The Concierge also assists with amenity reservations, packages and deliveries, and resident dry-cleaning pickup and drop-off. The position is full-time, non-exempt, scheduled from 3:00 PM to 11:00 PM, with pay of $16.00–$17.00 per hour. Work is primarily in a climate-controlled residential community, with occasional activities outside the front desk or office area. Overtime, weekend, or emergency coverage may occasionally be required based on community needs.

Requirements

High school diploma or GED required.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong verbal, written, telephone, and interpersonal communication skills.
Excellent customer service skills.
Professional appearance and demeanor.
Self-motivated, proactive, and dependable.
Strong attention to detail and organizational skills.
Ability to manage time and prioritize tasks effectively.
Ability to work independently and contribute as part of a team.

Nice To Haves

1–3 years of customer service, concierge, hospitality, front desk, or closely related experience preferred.

Responsibilities

Welcome residents, guests, visitors, and vendors in a professional and friendly manner.
Provide customer service and respond to resident and guest questions.
Assist residents with general information and directions.
Create and manage reservations for community amenities.
Receive and assist with resident packages and deliveries.
Assist with resident services such as dry-cleaning pickup and drop-off.
Perform administrative tasks in support of community operations, including data entry.
Maintain a professional and welcoming front desk environment.
Communicate resident or building concerns to the appropriate team member.
Perform other duties as assigned.