Concierge

City Winery Atlanta•Atlanta, GA

12d

About The Position

City Winery is a combined winery, live music venue, dining destination, and event space offering culinary and cultural experiences. The Concierge delivers exceptional guest service to City Winery clientele and serves as a point of contact at the Box Office for guest relations and support, ticketing, the City Winery Rewards Program, and merchandise. The role also helps maximize ticket and retail merchandise sales while representing the City Winery brand. The Concierge communicates with guests in person, by phone, and by email; manages ticket sales and merchandise transactions; supports box office operations; and assists with guest seating, ticketing issues, and special arrangements. The role requires attention to detail, a guest-focused approach, and the ability to work a flexible schedule, including days, nights, weekends, and holidays.

Requirements

At least 2 years of prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience.
Ability to consistently deliver high-quality guest experiences, exceed expectations, and strive to create memorable experiences.
Strong work ethic, calm demeanor, customer-focused approach, and immaculate attention to detail.
Effective written and verbal communication and interpersonal skills, with a proven ability to build positive relationships with coworkers and guests.
Proficient computer skills.
Ability to work independently and as part of a team.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Responsibilities

Correspond with guests in person, by phone, and by email.
Manage in-person, online, and phone ticket sales.
Handle retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep.
Maximize ticket and retail merchandise sales.
Participate in and support box office duties as needed, including venue-space setup and breakdown.
Assist guests with seat changes.
Compile house and artist comps and arrange seating appropriately.
Troubleshoot guest issues with ticket purchases.
Close out and reconcile box office transactions.
Arrange special care for VIPs, investors, and other guests who may receive complimentary food or drink.
Maintain a neat and tidy Concierge booth.
Handle payment transactions and maintain an accurate cash drawer.
Attend training courses, tastings, and meetings as needed.
Maintain knowledge of the City Winery brand, history, culture, and programming in the venue and restaurant.
Perform other duties, tasks, and projects as business needs require.