Concierge

BallenIsles Country Club • Scottsdale, AZ

10d

About The Position

The Rocks in Scottsdale, Arizona, is hiring a full-time Concierge for its hospitality-focused property organization. As part of Troon, the Concierge supports owners and guests by providing courteous service, local information, and assistance arranging activities and services. The role also coordinates with vendors, destination club representatives, housekeeping, maintenance, and Food & Beverage teams. The position requires reliable attendance and the ability to work effectively in a fast-paced luxury resort environment.

Requirements

• At least one year of related experience or training.
• Ability to excel in a team-oriented work environment.
• Exceptional organizational and administrative skills, attention to detail, and ability to multitask.
• Verbal communication skills, proficiency in grammar and spelling, and ability to handle general inquiries sensibly.
• Proficiency in Microsoft Office.
• Strong focus on providing superior customer service.
• Comfort working in a luxury resort environment.
• Ability to remain calm and professional in a demanding environment, follow through on requests, exercise good judgment, and make sound decisions.

Nice To Haves

• Previous concierge experience.
• Previous event planning experience.

Responsibilities

• Meet and greet owners and guests in a pleasant, courteous, and professional manner.
• Assist owners, visitors, and associates with inquiries and directions.
• Provide information about the area during owners’ and guests’ stays.
• Promote facilities and area attractions, and provide contact information and directions.
• Answer incoming calls to the Concierge desk and main switchboard.
• Communicate with owners and guests to make pre-arrival arrangements and plan activity itineraries.
• Establish and maintain relationships with vendors and suppliers for The Rocks.
• Arrange dining reservations, tee times, spa appointments, transportation, activities, and excursions as requested.
• Assist with special arrangements for owners and guests.
• Work with destination club representatives to provide service according to their standard operating procedures.
• Liaise between owners and guests and the housekeeping and maintenance teams regarding needs and requests.
• Create Food & Beverage Function Sheets/BEOs for pre-arrival hors d’oeuvres, BBQ packs, in-villa dinners, and other requested amenities.
• Assist the Food & Beverage Department with coordination and marketing of clubhouse special events.
• Accurately post charges to owner and guest house bills and process departure charges according to established procedures.
• Assist with reservations and conduct property or villa tours as needed.
• Perform additional duties and follow standard operating procedures established by owner and destination clubs.
• Maintain consistent and reliable attendance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off (PTO) and leaves of absence, subject to applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed