Concierge - Part Time (Day Shift)

Oaklawn • Hot Springs, AR

2d • Onsite

About The Position

Concierges are the first point of contact with guests. A concierge assists guests by performing various tasks such as making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc. Always presents a friendly and professional image at the Hotel/Casino.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED required.
• One-year guest service experience required.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

• Concierge experience preferred.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Ensures customer needs are met: provide directions; suggestions for restaurants.
• Coordinates special events or special projects.
• Assists guest with problems with hotel services.
• Provides information on the geographical area.
• Suggests site-seeing locations, provide directions and arrange tours.
• Assists guests in making travel arrangements to and from airports or other local destinations.
• Makes reservations for meals at various restaurants.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

Benefits

• It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED