Concierge

Hilton • Jal, NM

10d

About The Position

As a Concierge on Hilton’s Hotels team, you deliver the light and warmth of hospitality by creating memorable guest experiences. You operate the concierge desk, respond to guest needs, provide local recommendations, arrange personalized services, support VIP guests, and promote hotel services and programs. The role calls for a commitment to Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and acting with urgency and discipline.

Requirements

• Previous experience in a concierge or guest service role.
• Excellent communication and interpersonal skills, with a focus on exceptional guest service.
• In-depth knowledge of local attractions, restaurants, and events.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.
• Demonstrated alignment with Hilton’s values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Nice To Haves

• Familiarity with hotel property management systems (PMS) and concierge software.
• Proficiency in additional languages.

Responsibilities

• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and make arrangements for dining, transportation, events, tours, and local attractions.
• Arrange medical care, childcare, floral delivery, and other personalized guest services.
• Facilitate seamless registration and elevated service for high-priority guests.
• Share marketing materials and encourage guests to use hotel services and programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed