Concierge (IL)

QSL Management • Lexington, SC

15d • $14 - $16 • Onsite

About The Position

QSL Management is seeking a part-time Front Desk Concierge for Deepwood Estates. The Concierge provides a welcoming, professional experience for residents, families, guests, vendors, prospects, and employees while supporting the community’s hospitality, administrative, dining, event, activity, and marketing needs. The role is scheduled for 11:00 AM–7:30 PM and may require flexible scheduling in a 24-hour operation, including weekends and holidays as requested. The listed pay range is $14.00–$16.00. QSL Management describes itself as a fast-growing senior living company focused on luxurious, comfortable, resort-style homes and promoting wellness, security, longevity, family, joy, and self-worth.

Requirements

• High School Diploma or GED.
• Two years of general office experience, including reception experience.
• A caring heart and willingness to serve others.
• Professional and polished demeanor, with proper grammar and a pleasant tone of voice.
• Excellent interpersonal, organizational, time-management, oral, and written skills.
• Ability to work in a team environment.
• Attention to detail and ability to multitask while handling interruptions.
• Ability to work flexible schedules in a 24-hour operation, including weekends and holidays as requested.

Nice To Haves

• Experience working with the older adult population.
• Basic knowledge of Microsoft Word.
• Basic knowledge of Microsoft Excel.

Responsibilities

• Greet and assist residents, family members, guests, vendors, and prospects as they enter.
• Keep the hospitality station ready with coffee and cold drinks, and provide a high level of hospitality to guests and employees.
• Answer telephone calls, transfer calls, take messages, use the hold function, and page as needed.
• Direct each phone and in-person inquiry to the appropriate person rather than voicemail, following the community phone etiquette policy.
• Assist with hospitality services as directed or needed.
• Assist residents and family members during the admission process.
• Provide tours to prospects and assist with marketing efforts as directed by the Executive Director.
• Deliver and distribute mail to residents and department directors.
• Assist in the dining room and during special events as requested by the Executive Director.
• Assist with activities as directed by the Executive Director.
• Follow the company dress code, wear an identification badge, and promote a positive, professional image.
• Support the General Manager with general administrative tasks, such as filing.
• Perform other duties that support the Community’s programs and services.
• Follow and support QSL Management policies and procedures.
• Keep the lobby clean, appealing, and in good order.
• Report maintenance issues to the General Manager.

Benefits

• Competitive wage.
• Excellent benefits package.
• Opportunities for advancement.
• A work environment where team members can make a difference in the lives of older adults.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED