Concierge

Commonwealth Senior Living at Stratford House•Danville, VA

1h•$16 - $18

About The Position

The Concierge serves as the front-of-house contact for external stakeholders and guests. The role requires a courteous and professional manner and appearance to support good public relations. The main objective is to assist the Community Leadership Team with administrative activities that help the community run smoothly. The Concierge welcomes and assists visitors, manages telephone calls and messages, supports administrative tasks, and helps families and prospective residents learn about community services. The role also maintains an organized front desk and lobby, protects resident confidentiality and rights, and helps foster a warm, welcoming atmosphere. The Concierge models the company’s core values and helps drive the community’s sales culture.

Requirements

High school education or equivalent.
Ability to read, write, speak, and understand English.
Prior experience working with the public.
Comfort using a multi-line telephone system, answering calls, taking messages, and transferring calls.
Good physical and mental health; PPD screening required.
Interest in people, especially the geriatric population.
Ability to work without close supervision and follow verbal and written instructions.
Tact and courtesy when dealing with staff, residents, residents’ families, and visitors.
Ability to communicate effectively with all levels of management, employees, and outside contacts.
Willingness to perform non-professional duties.
Ability to remain level-headed in emergency situations and demonstrate an acute sense of responsibility.
Spirit of cooperation and enthusiasm.
Ability to maintain confidentiality.

Nice To Haves

Basic computer skills.

Responsibilities

Receive guests and visitors and have them sign in.
Assist visitors in finding resident rooms.
Answer the telephone, take messages including the caller’s name, telephone number, and the time and date of the call, respond to requests, and forward information to other staff members.
Announce appointments and arrivals to appropriate staff.
Type memos, correspondence, reports, and other documents as requested.
Sort mail and distribute it to mailboxes, residents, and departments when requested.
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
Maintain the confidentiality of pertinent resident information to protect resident rights.
Learn about community services and rates and provide families and prospective residents with tours or community information.
Assemble and maintain admission and information packets.
Keep the front desk and lobby neat and organized.
Perform other duties assigned by the Business Office Manager or Executive Director.
Model the company’s core values.
Ensure personnel exemplify the company’s core values.
Create and drive the sales culture at the community.
Attend mandatory company meetings and specified training sessions.